![]() How do I apply for USF and USF-Fresh Start? The customer should call their utility company with any Fresh Start questions but can reach out to the Board of Public Utilities at 80 or file a complaint online at: the customer cannot resolve the issue with their utility company. The utility company will send information to Fresh Start customers when they are enrolled explaining how the program works and updates regarding their status in the program. (Some utility companies forgive ¼ of the customer’s overdue balance once every three months). How do I receive Fresh Start forgiveness for my overdue balance? Each month a USF-Fresh Start customer pays only their current monthly charges in full, 1/12 of their Fresh Start overdue balance will be forgiven by the utility company. ![]() Fresh Start provides forgiveness on the overdue balance amount that existed at the time of USF enrollment. USF-Fresh Start: Once every five years, any USF enrollee with overdue balances of $60 or more will be automatically enrolled by their utility company into the Fresh Start program when they enroll in the USF program. Credits are based on the amount you spend on energy that are over a certain percentage of income. The Universal Service Fund (USF) provides monthly credits on electric and gas bills to help make bills more affordable. **Lifeline determines income in terms of married or single only and is for seniors and the disabled. *If you are income eligible for USF/LIHEAP, apply for those programs first and then if still in need seek additional assistance from the PAGE program. ![]() See income limits and program information below: If you are having trouble affording your utility bills, there is good news! New Jersey offers a diverse portfolio of utility assistance and energy efficiency programs for low- and moderate-income households. If you need help with your utility bills, are in danger of utility shut off or are currently disconnected, apply for one of the free utility grant programs below and inform your utility company immediately.ĭon’t delay, apply for energy assistance today!
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